We make every effort to make our website a learning experience in lighting and our customer service so outstanding that you won’t soon forget it. We work very hard to exceed our customers’ expectations. We welcome your comments (positive or negative) with regard to our Customer Service. Thank you for giving us your valuable comments.
Hours Of Operation
Normal business hours are Monday through Friday 8:30 AM to 4:30 PM Eastern Time (ET).
Our offices, and customer service department, are closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving (offices are closed but we do have limited customer service hours from 10:00 AM to 4:00 PM ET).
- Christmas Day
Live Text Chat
When we are open you can “instant message” with a Customer Service Representative from 9:00 AM through 4:00 PM Eastern Time (ET). Just click Live Text Chat.
We usually respond to messages within 1 business day or less. However, it may take up to 2 business days to answer.
We are proud to say that since our website started in 1999 we have received many comments from our customers that remind us why we do what we do. Here are just a few that we have received recently.
“The company and site simply have a friendly, competent cachet. Their inventory is comprehensive and enjoyable to explore. I’ve made several purchases from Pegasus over the past couple of years and on the occasions I’ve needed it, customer service has been helpful and attentive. No problems. No regrets. Pegasus Rocks!” – Curt M.
“Christina Morgan is a first-rate customer service person who understands that website descriptions of products do not necessarily explain everything. She immediately settled an issue whether expensive light fixtures could be hardwired with a built-in switch. The first person who answered the phone said no. Christina took over and straightened him out and allowed us to spend more than $500 on two such fixtures. Christina is absolutely first-rate.” – Bill K.
“They had what I needed and patiently answered my questions. I was buying fixtures for my contractor, and wasn’t sure what to buy. They were helpful and clear in their explanations.” – Cynthia L.
“This was a really pleasant surprise. Best online store I’ve encountered in a long, long time. Great return policy and very helpful staff.” – Joan C.
“This is a return visit for me to Pegasus, after an excellent experience earlier last year, and they have become the first place I go for any lighting supplies. Great site and superb service, plus low prices. Thanks!” – Anonymous
“Love the lights! When I called customer service, a woman answered right away and answered my questions. This is not common with many places where one can order online. Pegasus is customer service oriented; I learned a lot from their blog, which is what made me order the lights. They made a huge difference in my kitchen. I have already sent a friend to the site. A great company.” – Linda Y.
“Pegasus Lighting is the best on-line source for lighting fixtures. After extensive research on the types of lighting available out there now from LED to Xenon, we chose to order from Pegasus Lighting because they had what we wanted and at reasonable prices. Their customer service was excellent; had to make 2 calls because of an issue in understanding the installation. The customer service department gave us excellent service; the problem was resolved because it was on our end, not Pegasus Lighting once we talked to them. We are planning to buy the rest of our kitchen lighting from them which will be at least 4 to 6 more lights. And, will be looking again to Pegasus Lighting to help us replace other light fixtures especially in our living room, and bathroom when we are finished with the lighting in our kitchen. What sets Pegasus Lighting apart from other on-line distributors is their excellent customer service in choosing the right type of lighting for your needs and their explanation of what each type of lighting you are looking at would be the best for your particular needs.” – Jane C.
Click here to read more than 1,400 customer comments we have received over the years.