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Customer Service
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ORDERSORDER STATUSCheck Your Order StatusClick to check the status of your order. Online Order ConfirmationWhen you place an order with us using our website, the last page of the checkout process contains a summary of your order information and your Online Order Number. Please print this page for your records. Confirmation EmailWithin 1 business day of placing your order, either online or by phone, you will receive an email with additional order details. This will include your Invoice Number confirming that we have received your order and that it is being processed. Shipping Information EmailWhen your order has been shipped you will receive an email providing links to track your package(s). SHIPPING INFORMATIONFREE Standard Shipping on Orders Over $25 (US48)Pegasus Lighting offers $0.00 flat rate shipping for orders over $25 being shipped within the contiguous United States using our Standard (3-7 business days) shipping method. Orders below $25 will receive the low shipping rate of $4.99. Shipments to Alaska or Hawaii and all other locations outside of the United States, and some products due to their size (e.g., UV Tube Guards, Lighted Vanity Mirrors and Magnetic Transformers), are not eligible for the $0.00 or the $4.99 promotional flat rate Standard shipping. Shipping ScheduleWe strive to ship every order within 1-2 business days; however, this cannot be guaranteed. Please note that any order received after 2:00 PM ET may not ship until the next business day. We are very sorry but we do not ship any order to be received via UPS-Saturday delivery. Once your order has been packed and is ready for pickup by our Shipper, you will receive an Order Status email with tracking information. Please note that we do not ship on the following 8 holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and New Year’s Eve. Cost of ShippingThe cost to ship your order will be added to the Subtotal to obtain the Total Amount Due. Shipping Methods
Multiple ShipmentsOn occasion the various parts of a particular order may be shipped from two or more warehouse locations. When this happens we will give you advanced notification of this through the various Order Status emails that we send to you and in our online Order Status system. Thus, if you should receive only part of your order, this may be the explanation. Before calling us about this please check your most recent Order Status email and our online Order Status system. If you cannot find this information, please call our toll-free number, 800.392.4818. International Shipping - Canada and the WorldWe ship across the world using the US Postal Service's Priority Mail International and Express Mail International shipping methods. However, please refer to your specific country’s voltage and electrical requirements as to whether our lighting products would be appropriate for your application by visiting this website: http://www.kropla.com/electric2.htm. If you have any questions related to international shipping, please call our U.S. toll-free number, 800.392.4818. Your international order (including Canada) may be subject to the Customs and Import Duties of the country to which you have your order shipped. Any customs or duty charges are always the responsibility of the recipient.
International Shipping with MyUS.comIn addition to using the international shipping methods we offer to our customers, we have also partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries as another international shipping option for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address. Note: Use MyUS.com's Personal Shopper service to make a purchase from Pegasus Lighting. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf. Follow these two steps for international delivery:
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping. Questions about ShippingPlease call our Customer Service Department at our toll-free number, 800.392.4818, with any questions you might have regarding shipping. Customer CommentsPAYMENT METHODSCredit CardsWe accept VISA, MasterCard, American Express, and Discover credit cards for payment. PayPalWe accept PayPal for payment. Debit CardsWe accept VISA and MasterCard debit cards for payment. Credit ApplicationIf you want to set up a Credit Account with Pegasus Lighting, please print out our Credit Application (PDF), complete it, and fax it to 724.846.8833. This Credit Application should accompany your first Purchase Order along with your company’s Sales Tax Certificate for your state if you intend to resell the lighting products. Typically we need 1-2 weeks to review your application, check your credit references, and respond. If you need the lighting products in a hurry, you may want to pay for the first order with a credit card, a money order, or a cashier's check. Thank you very much for your patience. OtherIn addition to credit cards, PayPal, and debit cards we also accept wire transfers, money orders, cashier's checks, business checks, and personal checks. Order FormIf you prefer not to use our secure Shopping Cart System found on our website, please print out our Order Form (PDF), complete it, and fax it to 724.846.8833. Also, you may want to use this form if our Shopping Cart System is not working. Non-Sufficient FundsA charge of $25.00 will be assessed on each check returned by the bank because of “Non-Sufficient Funds” (NSF). SALES TAXPegasus Lighting has its warehouse located in western PA with offices located in PA, NC, and TX; therefore, we are required to collect sales tax for these three states. North Carolina Sales TaxCalculation of NC Sales Tax: If you or your company are/is a resident of North Carolina or if the shipping address is located in North Carolina, then Pegasus Lighting is required to add a 6.75% Sales Tax to the Subtotal of your order (cost of lighting products plus the cost of shipping). NC Sales Tax Exemption CertificateIf your company or organization is located in the state of North Carolina and you want it to be exempt from paying North Carolina Sales Tax, please print out the NC Sales Tax Exemption Certificate (PDF), complete it, and then fax it to 724.846.8833. Once your NC Sales Tax Exemption Certificate is on file in our office you will have to call to place your order at our toll-free number, 800.392.4818. If you want to be exempted from paying NC sales tax, you should not place your order with the shopping cart system on our website. Pennsylvania Sales TaxCalculation of PA Sales Tax: If you or your company are/is a resident of Pennsylvania or if the shipping address is located in Pennsylvania, then Pegasus Lighting is required to add a 6% Sales Tax to the Subtotal of your order (cost of lighting products plus the cost of shipping). PA Sales & Use Tax Exemption CertificateIf your company or organization is located in the state of Pennsylvania and you want it to be exempt from paying Pennsylvania Sales Tax, please print out the Pennsylvania Exemption Certificate (REV-1220) (PDF), complete it, and then fax it to 724.846.8833. Thank you very much. Once your PA Sales Tax Exemption Certificate is on file in our office you will have to call to place your order at our toll-free number, 800.392.4818. If you want to be exempted from paying PA sales tax, you should not place your order with the shopping cart system on our website. Texas Sales TaxCalculation of TX Sales Tax: If you or your company are/is a resident of Texas or if the shipping address is located in Texas, then Pegasus Lighting is required to add a 8.25% Sales Tax to the Subtotal of your order (cost of lighting products plus the cost of shipping). TX Sales Tax Exemption CertificateIf your company or organization is located in the state of Texas and you want it to be exempt from paying Texas Sales Tax, please print out the TX Sales Tax Exemption Certificate (PDF), complete it, and then fax it to 724.846.8833. Once your TX Sales Tax Exemption Certificate is on file in our office you will have to call to place your order at our toll-free number, 800.392.4818. If you want to be exempted from paying TX sales tax, you should not place your order with the shopping cart system on our website. MINIMUM ORDERSDifferent minimum orders apply to different products. Please examine the Pricing & Ordering Table for the lighting product being ordered and you will find the minimum order for that particular product. POLICIESQUOTATIONSIf you would like us to quote on a large quantity of lighting products, please call us at our toll-free number, 800.392.4818, or use the online Quotation Request for Large Quantities form. We are always happy to provide you with our best large quantity pricing. Typically we need 1-3 business days to respond. If you need a quotation for a large quantity faster than this, please make that clear with your request. PRICING & DISCOUNTSGeneral StatementPrices are subject to change and availability. However, orders will be filled at the prices in effect on the date your order is received. Large Quantity DiscountIf you would like us to quote on a large quantity of one of our products, please use the Quotation Request for Large Quantities form. We are always happy to provide you with our best large quantity pricing. After you have completed this form simply click the “Submit Request” button and it will be emailed to us. You should receive a response from us within 1-2 business days and sometimes sooner. Lowest Price Protection PolicyIf within 30 days of your purchase from Pegasus Lighting, you find the identical product advertised for less by one of our online competitors, we will match that price and refund 10% of the price difference to you. Please note that our low price guarantee applies only to the exact same item with the same styling and options and with the same product SKU from the same manufacturer. Comparison products must be factory firsts. The online competitor must also be an authorized dealer of the product represented. The price must be from a published source and/or you must have a written quote from a competitor. This offer does not include wholesale, contract or manufacturer direct pricing or below-wholesale-cost pricing. Sorry, no dealers. Pegasus Lighting reserves the right to beat any price and limit quantities. This Lowest Price Protection Policy cannot be used in conjunction with any other coupon, pricing offer, manufacturer rebate, overstock or clearance pricing, bulk quantity items or typographical print errors. Price adjustments are determined by the selling price of the item. Shipping costs and sales tax will not be included in the calculation. Pegasus Lighting reserves the right to determine whether the competitor’s products and prices reflect a true and fair comparison. Pegasus also reserves the right to not sell any product below its cost. Pricing for certain brands with universal pricing policies can only be matched, not beaten by 10% of the difference. For example, this Lowest Price Protection Policy does not apply to Westinghouse brand products. Other restrictions may apply. To receive the benefits of our Lowest Price Protection Policy, please collect the following information: a) the name and the URL web address of the online competitor, b) the URL web address of the competitor’s advertised price or a written quote from the competitor, c) your name, email address, and phone number, d) your order number and/or a complete description of the product. Then fax this information to 724.846.8833. We will notify you by email of any price adjustment. Please allow up to four weeks for refund processing. Trade Professional Discount ProgramIf you are a trade professional, a “reseller”, or a member of any of the Qualifying Professional Associations, you are qualified to join the Pegasus Lighting Trade Professional Discount Program. As a member of our discount program, you will receive a Trade Professional Discount on most of our lighting products. Moreover, with our multi-level discount program, your Trade Professional Discount can increase the more you buy in a 12-month period. Please visit our Trade Professional Discount page to learn how to become a member. NO HASSLE RETURNS45-Day Satisfaction GuaranteeWe are committed to your satisfaction. Our Satisfaction Guarantee is a 45-day return policy that enables you to return your product(s) for a complete refund (excluding the cost of shipping or any minimum order charges), no questions asked. For your no-hassle return, please follow the 3 simple steps below. 3 Simple Steps - Returns
If items are not returned in "factory fresh", new, condition (e.g., the product has been installed, damaged, etc.), or items are not sent within 45 days of the original delivery date, the return will be considered an unauthorized return. The customer will not receive credit for the product and Pegasus Lighting will not ship the product back to the customer. We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by Pegasus Lighting. This will help you to locate the merchandise with your shipper of choice if it is not delivered to Pegasus Lighting. If you do use the US Postal Service to return your merchandise we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your package(s). Pegasus Lighting is not responsible for merchandise that is not received by one of our representatives. Thank you very much for your cooperation in minimizing our return losses and maximizing our service to you. Non-Returnable ItemsCustom-made, special-order, overstock, or discontinued items cannot be returned. If an overstock or discontinued item cannot be returned, it will be noted on our website. Questions about our Return PolicyPlease call our Customer Service Department at our toll-free number, 800.392.4818, with any questions you might have regarding our Return Policy. Incorrect OrdersIf your order was sent incorrectly, please call us at 800.392.4818 or use our convenient Contact Us form located on our website. Damaged GoodsIf the shipper has damaged the merchandise, please call us (800.392.4818), use our convenient Contact Us form located on our website, or fax us at 724.846.8833 immediately. Then please be sure to repack the item(s) using all of the original packing materials. We will send you a pre-paid shipping label so that you can return the item(s) to us at no charge to you. We will also send you a replacement item(s) as soon as possible.
PRIVACY POLICY (Revised June 17, 2010)Our Commitment To PrivacyYour privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested. BBB OnLine Dispute Resolution CommitmentAll BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The BBB Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the BBB Privacy Program dispute resolution process visit www.BBBOnLine.org/privacy/dr.asp. The Information We CollectThis notice applies to all information collected or submitted on the Pegasus Lighting website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you want a product sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
How We Use InformationWe use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. In addition to completing your order, we may also email you:
We have a strict opt-in policy for inclusion in our regular email newsletter program. Email newsletters are sent out on a monthly basis at a minimum and they may include offers, discounts, lighting news, and company news. To receive our regular email newsletters you must opt-in by checking a box on our website that asks if you would like to receive these regularly emailed offers, discounts, and company news, or by communicating your desire to receive our regular email newsletters over the telephone with one of our Customer Service Representatives. You may choose to unsubscribe from any of our emails by clicking the unsubscribe link included at the bottom of each email. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer an email request we receive. Such email addresses are not shared with outside parties. We use non-identifying and aggregate information to better design our website. Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. This helps us understand traffic patterns and improve your experience on the site. We want to ensure you find the information you need as quickly as possible. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, please clickYahoo Web Analytics OPT-OUT. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment To Data SecurityTo prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. You can also take steps to protect against unauthorized access to your information. For example, change your passwords often, make sure to fully close the web page after placing an order if you’re using a shared computer, and keep your security programs updated. Also, remember that any information you share in our Pegasus Lighting Forum is visible to other users. We are not responsible for the information you choose to share in our forum, as it is a public discussion board. Our Commitment To Children's PrivacyProtecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13 years of age, and no part of our website is structured to attract anyone under 13 years of age. How To Access or Correct Your InformationYou can access all of your personally identifiable information that we collect online and maintain by contacting us using the Email Us form on our Contact Us page. In your email please clearly state the reason for sending your email along with your contact information (your name, company name, phone number). We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Links to Third Party SitesThis site contains links to other sites. Pegasus Lighting is not responsible for the privacy practices or the content of such websites. How To Contact UsShould you have other questions or concerns about these privacy policies, please contact us by using the Email Us form on our Contact Us page. GOING GREENIn an effort to be as environmentally friendly as possible, Pegasus Lighting is continually striving to be a greener company by adopting company policies such as the following:
We are also promoting a green use of lighting products by:
ABOUTCONTACT US8 Ways to Contact Us
Human VoicesOur goal is to always have a real human answer your phone call. However, on occasion, when all of our Customer Service Reps are busy, your call will be answered by our automated phone system, which will give you the opportunity to select from these 6 options:
Customer Service HoursExcept for holidays our Customer Service Staff is available Monday through Friday between the hours of 8:00 AM and 6:00 PM ET. SITE SECURITYThe e-commerce aspect of our website is made secure by Yahoo Merchant Services. Yahoo employs Secure Sockets Layer (SSL) technology using 128-bit encryption, which complies with VISA security requirements and is the highest level of encryption available in commercial web browsers. For complete details please click Yahoo Advanced Website Security. BBB ACCREDITEDAs a BBBOnLine Reliability Participant since April 2, 2003, Pegasus Lighting is an accredited member of the Better Business Bureau with an A+ rating. For complete details please click Better Business Bureau. ASSISTANCE WITHINSTALLATION ASSISTANCEResourcesPegasus Lighting recommends that you consider using the following lighting installation resources, especially if you want to deviate from the installation instructions that are provided.
Electrical WiringAlways check local electrical codes and the National Electrical Code (NEC) before installing any lighting system. Because electrical codes can and do vary from location to location it is wise to consult with a certified electrician in your geographical area about any electrical details that you might have questions about and to make certain that you are fulfilling all of the appropriate electrical codes that are unique to your area. Pegasus Lighting can provide the installation instructions for a particular lighting product that we offer but we cannot offer advice about the electrical codes in your area of the country. Installation InstructionsIn most cases, installation instructions can be found with the product that was ordered and on each of the product pages on our website in PDF format that can be printed. TroubleshootingEvery person who has ever installed an electrical lighting system always assumes that he/she has installed the system correctly. However, errors can and have been made - even by the most experienced and professional licensed electrical contractors. Over the years our experience has been that the problem with a non-working lighting system can often be traced to a single error committed during the installation process. This is not to say that the lighting system itself cannot be bad. It can be the problem and occasionally is the problem. It is to say, however, that the installation process, more often than not, is the cause of a lighting system not working properly. For this reason when checking the installation of a lighting system it would be a good idea to have a different installer check the work that has been performed. LIGHTING DESIGN ASSISTANCEGlossaryIn our Glossary we provide easy-to-understand definitions for about 100 common lighting terms, some with illustrations. Lighting TipsValuable lighting tips can be found on the home page, in a special section of Lighting Tips, and on many product pages and category pages. Lighting QuestionsVisit our Pegasus Lighting Help Desk to find answers to your lighting questions. Representatives from our company actively monitor our lighting forum and respond to new questions and topics. You can also provide feedback on our products and website, and ask questions related to our Lighting Library mobile app. You can also use our Email Us form on our Contact Us page.. Since our phone lines seem to be always very busy we feel that you actually will receive better service if you email your questions to us. When you do we will try very hard to give you very prompt and thorough answers to your thoughtful questions. Typically we need 1-3 business days to respond to a straight-forward lighting question. If you need a response faster than this, please make that clear with your question. For a more in-depth lighting question (such as a lighting layout) we need 2-5 business days to respond. Thank you very much for your patience. Technical Customer Service RepIf you should use our Contact Us section and send us an email with "Topic of the Question" identified as "Questions, Lighting", your questions will automatically be received by our Technical Customer Service Rep who can assist you with many lighting questions. Lighting DesignerIf you should have a large lighting project in mind, we have a lighting designer with over 25 years of lighting design and electrical design experience as an adjunct member of our staff. To contact him please call our toll-free number, 800.392.4818. PRODUCT SELECTION ASSISTANCEExtensive Product DescriptionsOur lighting product descriptions are probably the most extensive of any lighting e-commerce site that you will find. Multiple ImagesIn many cases we provide several product images, including “zoom images”, “a pivot image”, and “a rotating image”. Specifications and MeasurementsFor many products we provide complete Specifications Tables and/or a Spec Sheet that provide complete specs for a given product. We also often provide Measurement Guides to help you determine the size and the quantity of products you need for your situation. Customer CommentsTo assist you with your product selection we often provide helpful Customer Comments for many of our products. Literature RequestsPegasus Lighting feels that it is more environmentally friendly to promote our lighting products on our website, which can be updated daily, than to publish a paper catalog that becomes quickly outdated. Thus, we are very sorry but we do not have any printed literature to send you. However, you are welcome to print out the pages of this website to use as your literature catalog. | |  Need Assistance?   Most Popular Blog Posts
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"I ordered these (Xenon Line Voltage Bipin Lamps) Tuesday afternoon and was quite pleased and surprised when they delivered them yesterday (Wednesday). Great service!!! Thank you."
“ . . . So far, Pegasus is the best online lighting store I have ordered from. Great prices, lots of information, great selection and low shipping costs, Pegasus has it all. Thanks and keep up the great work.”
“ . . . Nice website, and ordering interface. Very informative. Great shipping cost.”
"Shipping price is why I placed the order. Another site had a cheaper product price, but shipping was a lot more."
“Prices were good, compared to competition. Shipping was very reasonable and influenced my decision to go with you.”